WhatsApp & Messaging

Serve your customers where they already are.

Your customers don’t want to call anymore. They want to send a message — and get a quick reply, on the same channel. Vocom’s Messaging Module integrates the main digital channels into your platform, creating a true omnichannel experience.

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How it works

Message-based service inside your platform

When a message arrives, it automatically enters the service queue and is routed to an available agent. The entire conversation happens inside Vocom — no need to open WhatsApp, Instagram, or any other separate app. The agent sees the complete history, responds instantly, and can even transfer the conversation to a colleague without the customer noticing any break in service.

Integrated channels

All channels. One single platform.

Integrate the channels your customers already use, without switching systems.

WhatsApp Business

The preferred channel for messaging, integrated directly into the Vocom platform. Your team serves customers with a business number, without exposing personal phones.

Facebook Messenger

Respond to messages from your social media without leaving the platform. Everything centralized, nothing lost.

Features

Features that make digital service faster and more organized

Unified conversation history

Every message exchange with a customer is recorded and accessible, regardless of the channel used. When an agent picks up a conversation or when a colleague takes over, the context is already there — complete and organized. No repeated information for the customer and no lost history.

Conversation distribution and management

Manual or automatic conversation assignment
Visibility into the volume and status of each conversation
Tags and labels to categorize interactions
Conversation transfer between agents with preserved history

Quick replies and ready-made templates

Speed up service with pre-defined answers for the most frequently asked questions. Your team responds faster, with consistency and without typos. Templates are available for all agents, making it easy to standardize service.

Already included in the Vocom platform. No additional cost.

No separate subscription, no extra cost per channel. You activate, configure, and your team starts serving via WhatsApp right away. One plan, everything available from day one.

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