Demo
See the Call Center Module in action.
A demo is worth more than any description. Access it now and explore everything Vocom’s Call Center can do for your service.
Access the Call Center Module demo
Stop losing calls, dealing with unmanaged queues, and not knowing what’s happening in your service in real time. With Vocom, you get control, visibility, and agility to transform your customers’ experience.
Talk to a specialistNo per-feature fees, no per-module charges, no billing surprises. At Vocom, every user already has access to everything the platform offers — queues, monitoring, recording, reports, satisfaction surveys, and much more.
The bigger your team, the more you benefit. The price doesn’t grow with the features — only with the users you add.
The module offers automatic call distribution (ACD) with intelligent routing by skill, priority, or agent availability. Configure flexible queue strategies to ensure every customer is served by the most qualified person to handle their request.
The Wallboard is your call center’s control hub. With an intuitive web interface, supervisors monitor live call traffic, view agent availability, and take actions with simple clicks — or even drag and drop.
Supervising a service team doesn’t have to be complicated. With Vocom, you follow each call in real time and guide your agents at the right moment — without interrupting the service and without the customer noticing a thing.
With the missed calls list per queue, your team knows exactly which calls need a callback. Tag the status of each call, add labels, and make callbacks with a single click. No customer goes unanswered.
Set your service level objectives (SLA) and track 17 key call center performance metrics in real time, displayed on the Wallboard. Receive automatic alerts when indicators approach their limits — and make decisions before the problem happens.
A demo is worth more than any description. Access it now and explore everything Vocom’s Call Center can do for your service.
Access the Call Center Module demo
Your customers deserve great service — and your team deserves the right tools. Vocom’s Call Center Module brings together everything you need to turn every call into a great experience: for those who answer and for those who call.
Talk to a specialist