Reports & CDR — VOCOM
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Calls & Reports Module

Everything your business needs to communicate — in one place.

Voice, video, messaging, and integrations brought together in a complete solution that adapts to your business — whether small, medium, or large.

Talk to a specialist
Calls Module

A phone system that goes beyond calls

Everything your team needs to communicate with quality, from anywhere.

📱 Extension anywhere

The app turns any device into a professional extension.

🎙️ HD voice quality

Crystal-clear audio with SIP Trunk support from major carriers.

🎥 Video conferencing

Video meetings without leaving the platform, with a single link.

🎛️ Smart IVR

Visual auto-attendant menus that route customers correctly.

Vocom Dashboard
👥 Ring groups

Create service groups and distribution strategies.

🔴 Call recording

Record by extension, trunk, or queue. Access via web interface.

🔗 CRM integrations

Identify the customer before answering. Log interactions.

⚙️ Centralized management

Intuitive dashboard to configure all company telephony.

Demo

See the Calls Module working in practice.

Access the demo and explore all the features of the Vocom platform in real time.

Access the Calls Module demo

See everything that happens in your telephony.

CDR Reports

What is CDR and why does it matter for your business?

CDR is the detailed record of every call that passes through your platform. It captures information such as origin and destination number, date and time, call duration, status (answered, missed, busy), and which extension or queue was used.

With this data in hand, managers can answer critical questions: What is the call volume per period? Which time slots generate the most demand? Which extensions have the most unanswered calls? Is the team responding within the expected time?

Vocom CDR Reports
01

Ready-to-use reports

Complete record of all calls with filters by date, extension, trunk, direction, and status. Track performance by agent or queue, identify missed calls, and monitor indicators such as average handling time, abandonment rate, and first contact resolution.

02

Advanced filters and segmentation

Find exactly what you need without relying on IT. Apply filters by period, extension, SIP trunk, call direction, and result. Reports are generated in seconds and can be exported for external analysis.

03

Export and integrate with your processes

Export data in formats compatible with spreadsheets and BI tools. Integrate with CRM or management systems for a complete view of the customer service journey.

04

Audit and compliance

CDR serves as a reliable historical record for audit purposes, commercial disputes, and regulatory compliance. Access records from previous periods with ease and security.

All of this is already waiting for you.

CDR reports are part of the Vocom platform — at no additional cost, no separate module. You subscribe and get full access to all your operation’s data from day one.

Talk to Vocom and get started today

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